Refund Policy | Lead Shera

1. Overview

Lead Shera is a subscription-based SaaS platform. Because our service delivers immediate digital value upon subscription activation, our refund policy is defined and limited. Please read this policy carefully before subscribing.

2. Subscription Payments

All subscription payments are billed on a monthly cycle and processed through Razorpay, our payment gateway. Subscriptions auto-renew at the start of each new billing period. Payment is charged in Indian Rupees (INR) to your saved payment method or as chosen at checkout.

3. Refund Eligibility

Eligible for Full Refund

If you request a refund within 7 days of your first purchase and have not used the service during that period — meaning no campaigns have been run, no connection requests sent, and no leads scraped — you are eligible for a full refund of that payment.

Auto-Renewal Charges

If an auto-renewal charge is applied and you have not used the service at all during the new billing period, you may request a refund within 48 hours of the charge. Refund approval is at our discretion and subject to verification of non-use.

After 7 Days

Refund requests submitted more than 7 days after the billing date are not eligible for refund for that billing period, regardless of usage level.

4. Non-Refundable Situations

Partial month usage — if you used the service at any point during the billing period
Accounts suspended or terminated due to violations of our Terms of Service
Requests submitted after the 7-day window on initial purchases
Subscription periods where campaigns were run, leads were scraped, or automation was executed
Dissatisfaction with LinkedIn's response to your outreach (results are dependent on your campaigns and LinkedIn's platform behavior, not within our control)

5. How to Request a Refund

To request a refund, email support@leadshera.com with the subject line "Refund Request" and include:

Your registered email address
Razorpay Order ID or Payment ID
Reason for the refund request
Confirmation that the service was not used during the applicable period

Our team will review your request and respond within 3 business days.

6. Processing Time

Approved refunds are processed within 5–7 business days. The refunded amount will be credited back to the original payment method used at the time of purchase. Actual credit timing may vary depending on your bank or card issuer.

7. Cancellation vs. Refund

Cancellation and refunds are separate actions. Cancelling your subscription stops future auto-renewal charges — your access continues until the end of the current billing period. Cancellation alone does not entitle you to a refund for the current period. If you also want a refund, you must submit a separate refund request as described above.

8. Contact

For refund-related questions, contact support@leadshera.com.